Systran Technical Support

ONLINE MANUAL for SYSTRAN BUSINESS and SYSTRAN PREMIUM

Systran 6.0 Business / Premium Manual

TECHNICAL SUPPORT:

We will be glad to help with any technical problems you may be having. For Technical Support please request help through our online system.

Common Issues:

My Toolbar does not show up in MS Word.

Check to see if you have view turned off.
Step 1. Run MS Word, go to top menu and select 'View/Toolbars" and look for look for an entry for SYSTRAN. If you see one, make sure that it has a checkmark beside it.

Are you Blocking Systran in Word?
The most common reason the Systran toolbar does not show up is because your security is set too high and is blocking it.
Step 1. Run MS Word, go to the top menu and select "Tools/Macro/Security
Step 2. Choose the "Security Level" Tab and change the setting to "Low" (You may change this back later to a higher setting for security)
Step 2. Restart your computer and look for the toolbar.

MS Word is set as the editor in MS Outlook (email client)?
The SYSTRAN toolbars in Word and Outlook can interfere with each other. If you are using Word as your Outlook editor, try deselecting it or avoid using Word and Outlook at the same time. Either way, shut down both applications, then restart the one in which the SYSTRAN toolbar failed to appear to see if it has returned.

Anti Virus Programs causing problems?
When you use AntiVirus programs they can block files from being installed.
Step 1. Look at the bottom right corner of your destop at the system tray and if you have the Systran icon, be sure to right click the icon and choose 'Quit or Exit" .
Step 2. Close Internet Explorer and all MS Office programs
Step 3. Go to Control Panel/ Add Remove Programs and uninstall SYSTRAN,
Step 4. Reboot your computer.
Step 5. Turn off or disable your antivirus program.
Step 6. Reinstall Systran then reinstalling it with your anti-virus program disabled. Next check to see if the tool bar appears. Note: Be sure to enable your antivirus prgram again so your computer remains protected from viruses.

MS Office has missing or damaged file?
If your MS Office has as corrupted or missing file it can cause issues with Systran. Follow the steps below in order. Be sue you know how to perform this operation before attempting to uninstal MS Word.

If all else fails, try uninstalling SYSTRAN, then MS Office; then reinstall Office and reinstall SYSTRAN. Note: Look at the bottom right corner of your destop at the system tray and if you have the Systran icon, be sure to right click the icon and choose 'Quit or Exit" before uninstalling Systran, this turns off the Systran server running in the background so you can completely uninstall the program.

TECH SUPPORT HELP REQUEST

Still need Tech Support for installation or problems? Use our online support form:

Technical support Contact Request Form

For any questions you can reach Technical Support or call Imagiforce @ 813-949-7010

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Have an order you place in our online store and need to make a change or have a question? Contact us at 1-800-771-9383 or 813-949-7010

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